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APMG-International Change-Management-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	Communication in Change Management: This section covers developing a communication strategy
Topic 2	Organizational Culture and Change: This section covers the understanding of organizational culture, the impact of culture on change initiatives, and cultural change.
Topic 3	Engaging and communicating with stakeholders, change Impact and Readiness, conducting change impact assessments, assessing organizational readiness for change, and identifying and managing resistance to change.
Topic 4	Change Management Models and Theories: This section discusses Lewin's 3-Stage Model, Kotter's 8-Step Process, ADKAR Model, and Kübler-Ross Change Curve.
Topic 5	Introduction to Change Management: This section covers the definition and importance of change management, types of organizational change, and the role of change managers.

APMG-International Change Management Foundation Exam Sample Questions (Q13-Q18):

NEW QUESTION # 13
According to Lewin's Force-field analysis' which action needs to occur if an organization desires to make change more quickly?

A. Driving forces need to be augmented
B. Resisting forces need to be increased
C. Driving forces need to be decreased
D. Restraining forces to be increased

Answer: A

Explanation:
Explanation
Lewin's force-field analysis is a tool to identify the driving and restraining forces for a change. Driving forces are those that push for the change, while restraining forces are those that oppose or resist the change. To make change more quickly, driving forces need to be augmented (increased or strengthened) and/or restraining forces need to be reduced or removed. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)

NEW QUESTION # 14
Which statement about Senge's system thinking model is correct?

A. Leadership support is NOT required in the systems thinking model
B. Change can beplanned and implemented using an eight-stage model
C. Processes in organizations can either support or limit the effectiveness of change
D. Change must e driven primary by senior sponsors

Answer: C

Explanation:
Explanation
Senge's system thinking model is a holistic approach to understand how different elements in an organization interact and influence each other. Processes are one of the elements that can either support or limit the effectiveness of change, depending on how they are designed and implemented. The other statements are not correct, as they do not reflect Senge's model. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)

NEW QUESTION # 15
According to theBechard and Harris change formula' which response will increase an individual's dissatisfaction with the status quo?

A. Focus on the benefits of the change
B. Clarify the steps users need to take
C. Amend performance targets during the change
D. Communicate the danger of inaction

Answer: D

Explanation:
Explanation
The Beckhard and Harris change formula is a tool to assess the readiness and motivation for change in an organization. The formula states that change will happen when D x V x F > R, where D is dissatisfaction with the status quo, V is vision of the desired future state, F is first steps or action plan for the change, and R is resistance to change. To increase an individual's dissatisfaction with the status quo, one possible action is to communicate the danger of inaction, such as the risks, threats, or losses that may occur if no change is made.
This can create a sense of urgency and need for change among the individual. The other options are not actions that will increase dissatisfaction with the status quo, but rather actions that will address other factors in the formula.

NEW QUESTION # 16
According to Herzberg's research, which factor leads to high job satisfaction?

A. Working conditions
B. Responsibility
C. Security
D. Salary

Answer: B

Explanation:
Explanation
According to Herzberg's research, job satisfaction and dissatisfaction are influenced by two different sets of factors: motivators and hygiene factors. Motivators are factors that lead to high job satisfaction and motivation, such as achievement, recognition, responsibility, advancement, and growth. Hygiene factors are factors that do not cause satisfaction, but can cause dissatisfaction if they are absent or inadequate, such as working conditions, salary, security, and supervision. Therefore, responsibility is a motivator that leads to high job satisfaction. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)

NEW QUESTION # 17
Which workplace provision addresses Maslow's social needs?

A. Career development opportunities
B. Generous pensions
C. Team-building exercises
D. Job security

Answer: A

Explanation:
Maslow's hierarchy of needs is a theory that explains how people are motivated by different levels of needs.
The theory proposes five levels of needs: physiological, safety, social, esteem, and self-actualization. Social needs are the third level of needs, which refer to the need for belonging, love, and friendship. Team-building exercises are a type of workplace provision that addresses Maslow's social needs, as they help to create a sense of community, trust, and cooperation among employees. The other options are workplace provisions that address other levels of needs, such as physiological (generous pensions), safety (job security), or esteem (career development opportunities)

NEW QUESTION # 18
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